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Montreal releases key performance indicators data

Posted on November 2, 2016

The chair of the Montréal Executive Committee, Pierre Desrochers, and the vice-chair of the Executive Committee responsible for the administrative reform, Smart City, information technologies and youth, today made public the analyzed results of 148 performance indicators for 2015.

Across Canada, with respect to the 2015 median of the five comparable Canadian cities that are members of Municipal Benchmarking Network Canada (MBNC), results indicate that Montréal has achieved better performance or equivalent performance in 61 per cent of cases. An analysis of the results achieved by Montréal vs. Montréal, between the 2014 and 2015, indicates improved or stable results in 68 per cent of cases.

“For a second year in a row, we are publishing the analysed results of our performance indicators. Throughout this approach, our objective was to better serve the community and improve the city’s organizational performance. This exercise shows that the city’s organizational performance has improved since last year. We are progressively shifting from a functional organization to a performance-oriented organization. Montréal has better control over expenditures, and we have improved in several respects the quality and efficiency of operations. There is more work to be done, but the city administration’s performance has improved over the past years,” said Pierre Desrochers.

“Montréal’s transformation is based on transparency and increased use of new technologies. This desire for transparency ensures that residents have access to data and information in connection with the results analyzed of each of the performance indicators via our website Vue sur les indicateurs de performance. Encouraged by our desire to increase transparency, this year, we have increased the number of performance indicators from 111 to 148. The city administration has improved performance and the transformation made the city a more transparent and pro-active public organization,” said Harout Chitilian.

Montréal versus four Canadian cities

The performance indicators can be compared with the 2015 median of the five comparable member cities of MBNC, which include Calgary, Montréal, Ottawa, Toronto and Winnipeg. For 2015, 61 per cent of the Montréal performance indicators show a better performance or are equivalent to the median of comparable cities of MBNC. Montréal’s performance shows better results in 26 cases, results that are equivalent to the median in 49 cases, and poorer results in 47 cases. Compared with 2014, Montréal’s relative performance has improved by nine per cent in 2015. Remember that in 2014, 52 per cent of the city’s performance indicators were equal to or better than the median of comparable cities of MBNC.

Here are a few examples where Montréal has achieved better performance results:

  • Lowest total cost for drinking water and wastewater treatment, per megalitre
  • Higher number of documents in libraries, per inhabitant
  • Lowest operating costs related to the processing of accounts payable, per paid invoice.
  • Lowest number of injured persons in residential fires, per 100,000 inhabitants

This exercise does not specify the level of services as a result of each city’s priorities, which has a great impact on the cost of services to the community.

Montréal versus Montréal: Evolution between 2014 and 2015

Among the performance indicators that can be compared between 2014 and 2015, Montréal results have improved or have remained stable in 68 per cent of cases. Montréal’s performance for 2015, compared with 2014, is higher in 41 cases and has remained significantly stable in 37 cases and lower in 36 cases.

“Montréal’s organizational performance has improved since last year through benchmarking, the work achieved as part of the 11 performance enhancing projects and initiatives carried out by the units. In several respects, we have improved the quality and efficiency of operations. In several areas, we are in a position to offer residents the best possible services at the lowest cost. In some areas, Montréal ranks among the best performing cities in Canada. Challenges remain in certain business areas. Measuring enables us to act rapidly in areas where there is potential for optimization. Actions to remedy the situation have already been completed since the beginning of 2016, or are being carried out. We are involved in a continuous improvement approach,” said Pierre Desrochers.

Accessibility and open data

The Vue sur les indicateurs de performance site is accessible via the Montréal portal at: This visualisation tool enables consultation of 148 performance indicators, analysis sheets as well as data related to the MBNC and Ministère des Affaires municipales et Occupation du territoire (MAMOT) benchmarking approach. The data presented by the city on the Vue sur les indicateurs de performance site is also available on the city’s open data portal at: The data related to the MBNC benchmarking approach as well as the organization’s report are available at

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